Frequently Asked Questions
Everything you need to know about your Celestron experience, from shipping to technical support.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for electronic equipment?
We offer a 30-day return policy for all unused items in their original packaging. Please note that high-precision optical equipment must be returned with all original seals intact to qualify for a full refund.
Do Celestron products come with a warranty?
Yes, all our electronics and optical instruments come with a standard 2-year manufacturer's warranty that covers defects in materials and workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated automatically at checkout based on your destination.
What should I do if my product arrives damaged?
If your order arrives damaged, please contact our customer support team within 48 hours of delivery with photos of the packaging and the product. We will arrange a priority replacement at no extra cost.